Gratitude goes a long way inside and outside of your office.
We aren’t challenging any Emily Post fanatics’ positions on the handwritten thank you note, but we do favor a few other ways to show gratitude to clients.
What’s Your Love Language?
One of our newer personality assessments centers around love languages. If you’re unfamiliar with the concept, the five love languages are quality time, words of affirmation, gift giving, physical touch, and acts of service.
Love languages can be used for personal, romantic, or business settings. It’s all in the application.
Does your client have quality time as their top language? You may want to schedule a longer meeting complemented by lunch.
Is gift giving more their jam? Keep Your clients preferred alcohol and snacks in office. Nothing says ‘I appreciate you,’ like having their favorite drink or snack waiting for them. Not even our spouses do that anymore.
Physical touch is trickier in the work environment, but can still be extended through high fives and handshakes.
Hey, Just Thinking of You…
Our staff loves helping small businesses grow. We think small business is the backbone of a community.
We don’t stop thinking about clients when we leave the office. Our clients are always on our mind, so whenever we see something that reminds us of their business or personal hobbies, we make sure to send it their way.
It’s one of the small ways to say, “Hey, I thought of you.”
See an article or book that might help a client, why not send it over? Who doesn’t love to be thought of?
Consistency is Key
One of the best ways we show appreciation to our clients is being consistent. Consistency lets our clients know they are as appreciated today as they were the day they signed on for our services.
How can you show consistency to those you service?
How do you show your clients you care? As a client, what has an agency done that made you feel appreciated?